--- title: "Troubleshooting: Leader does not receive e-mails about changes in the groups" description: "Info e-mails about changes in a group are system e-mails that are automatically sent to group leaders. There can be several reasons why a group member with a leadership role does not receive e-mails about changes in their group. With…" url: "https://staging.churchtools.academy/en/help/system-settings/communication-system-settings/17-troubleshooting-leader-doesn-t-get-notified-about-changes-in-a-group-via-e-mail/" updated: "2026-05-06" category: Communication --- # Troubleshooting: Leader does not receive e-mails about changes in the groups Info e-mails about changes in a group are system e-mails that are automatically sent to group leaders. There can be several reasons why a group member with a leadership role does not receive e-mails about changes in their group. With this step-by-step troubleshooting guide, you can find and fix the reason. If no change e-mails are sent in general, then check from point 1. If this only applies to individual groups, then check from point 3 in any case. **Note** If you are the leader of a group, no e-mails will be sent to you if you make changes yourself. ## 1. Check general message dispatch Check in the *sent messages* (2) via your *person menu* (1) at the top right whether messages are generally sent from your ChurchTools. [![Screenshot Person menu Sent messages](https://staging.churchtools.academy/wp-content/uploads/2026/04/Person-menu_Sent-messages.png)](https://staging.churchtools.academy/wp-content/uploads/2026/04/Person-menu_Sent-messages.png) If no messages are being sent and you are using our e-mail server, please contact our [support](https://contact.church.tools) team. If you are using your own e-mail server, check that the server is set up and running correctly. ## 2. Check System settings Call up the *System settings* (2) via the *tool icon* (1) in the blue menu bar. Under *Communication*, navigate to the *E-mail* section (3) and check whether the *Send system e-mails* (4) switch is activated. If you are using your own *e-mail server* (5), also check whether the e-mail server settings are set correctly. [![Screenshot System settings Communication E-mail settings](https://staging.churchtools.academy/wp-content/uploads/2026/04/System-settings_Communication_E-mail-settings.png)](https://staging.churchtools.academy/wp-content/uploads/2026/04/System-settings_Communication_E-mail-settings.png) Go to the *Groups* (6) section under *Modules* and check under *General* (7) whether the switch for **Inform about changes by e-mail** (8) is activated. [![Screenshot System settings Groups General Inform via e-mail](https://staging.churchtools.academy/wp-content/uploads/2026/04/System-settings_Groups_General_Inform-via-e-mail.png)](https://staging.churchtools.academy/wp-content/uploads/2026/04/System-settings_Groups_General_Inform-via-e-mail.png) ## 3. Check group settings Then call up the relevant group in the *Groups module*. Open the *general settings* (1) and check under *Other* (2) whether *Inform about changes by e-mail*(3) is activated so that group members with permission roles are informed about changes. [![Screenshot Groups Settings General Other Inform via e-mail](https://staging.churchtools.academy/wp-content/uploads/2026/04/Groups_Settings_General_Other_Inform-via-e-mail.png)](https://staging.churchtools.academy/wp-content/uploads/2026/04/Groups_Settings_General_Other_Inform-via-e-mail.png) ## 4. Check group-internal permissions In the *settings* (1), go to *Permissions* (2) and switch to permission management for the relevant group. [![Screenshot Groups Settings Permissions](https://staging.churchtools.academy/wp-content/uploads/2026/04/Groups_Settings_Permissions.png)](https://staging.churchtools.academy/wp-content/uploads/2026/04/Groups_Settings_Permissions.png) Scroll down to the *group-internal permissions* (3). Under *People and groups* (4), you will find the *Functions* (5) section a little further down. Check here whether the checkbox for *Receive e-mails when changes are made* (6) is checked for the relevant *Role* (7). [![Screenshot Groups Settings Permissions Group-internal permissions](https://staging.churchtools.academy/wp-content/uploads/2026/04/Groups_Settings_Permissions_Group-internal-permissions.png)](https://staging.churchtools.academy/wp-content/uploads/2026/04/Groups_Settings_Permissions_Group-internal-permissions.png) [![Screenshot Groups Settings Permissions Group internal permissions Functions](https://staging.churchtools.academy/wp-content/uploads/2026/04/Groups_Settings_Permissions_Group-internal-permissions_Functions.png)](https://staging.churchtools.academy/wp-content/uploads/2026/04/Groups_Settings_Permissions_Group-internal-permissions_Functions.png) ## 5. Check the ladder users If only certain people do not receive the change e-mails, check in the *Persons module* for the relevant managers: - Is an *e-mail address* stored for the person and is it correct? - Has the person already been logged in or invited to ChurchTools at least once? You can find this information in the person detail view under *Permissions*. [![Screenshot Persons Person details E-mail und Permissions](https://staging.churchtools.academy/wp-content/uploads/2026/04/Persons_Person-details-E-mail-und-Permissions.png)](https://staging.churchtools.academy/wp-content/uploads/2026/04/Persons_Person-details-E-mail-und-Permissions.png) ## Read more - [E-mail settings](https://staging.churchtools.academy/en/help/system-settings/communication-system-settings/settings-for-e-mail/) - [System e-mails at a glance](https://staging.churchtools.academy/en/help/system-settings/communication-system-settings/system-e-mails-at-a-glance/) - [What are roles and what can I use them for?](https://staging.churchtools.academy/en/help/churchtools-modules/about-the-groups-module/what-are-castors-and-what-can-i-use-them-for/)