---
title: Chat is no longer updating – what to do?
description: "Some users more or less unintentionally block (ignore) the ChurchTools bot in the Web-Chat. However, this bot absolutely necessary for linking the chat to ChurchTools. You can find out how the user can unblock the bot here. ## 1. Open…"
url: "https://staging.churchtools.academy/en/help/system-settings/communication-system-settings/17-chat-is-no-longer-updating-what-to-do/"
updated: "2024-09-10"
category: Communication
---

# Chat is no longer updating – what to do?

Some users more or less unintentionally block (ignore) the ChurchTools bot in the Web-Chat. However, this bot absolutely necessary for linking the chat to ChurchTools. You can find out how the user can unblock the bot here.

## 1. Open up Web-chat

Navigate via your *profile picture* (1) at the top right via *Chat* (2) to *Webchat* (3).

![](https://staging.churchtools.academy/wp-content/uploads/2024/06/image-276.png)

## 2. Open chat with "ChurchTools Bot"

Click on the *+* (1) next to *Home* and *Start a new chat* (2). Type `@ctbot:chat.church.tools` (3) into the search bar and start a chat with the ChurchTools Bot via *Go* (4).

![](https://staging.churchtools.academy/wp-content/uploads/2024/06/image-275.png)

![](https://staging.churchtools.academy/wp-content/uploads/2024/06/image-272.png)

Now the chat opens with "ChurchTools Bot".

## 3. Unblock

In this window, click on the *(i)* (1) at the top right, then on *People* (2) and select @ctbot:chat.church.tools (3).

![](https://staging.churchtools.academy/wp-content/uploads/2024/06/image-271.png)

![](https://staging.churchtools.academy/wp-content/uploads/2024/06/image-273.png)

![](https://staging.churchtools.academy/wp-content/uploads/2024/06/image-276.png)

Here you click on *Unignore*.

![](https://staging.churchtools.academy/wp-content/uploads/2024/06/image-274.png)

## 4. Reactivate chats and perform scheduled tasks

Then deactivate and reactivate the group- or event-chat in ChurchTools and execute the "Scheduled tasks" via the tool icon in the top right-hand corner of the menu bar.