---
title: "Troubleshooting: Why can’t I chat with someone?"
description: If you want to chat with a specific person, you can send them an invitation. As soon as they accept the invitation, the chat will show that they have joined. If they decline the invitation, a note will appear instead…
url: "https://staging.churchtools.academy/en/help/my-churchtools/chat-en/troubleshooting-why-cant-i-chat-with-someone/"
updated: "2026-08-03"
category: Chat
---

# Troubleshooting: Why can’t I chat with someone?

If you want to chat with a specific person, you can send them an invitation. As soon as they accept the invitation, the chat will show that they have joined. If they decline the invitation, a note will appear instead indicating that they have left the chat.

After a rejection, that person will no longer see an invitation to this chat. Therefore, you cannot invite them again.

To send her a new invitation, you'll need to delete the start of the chat from your list. Then search for her again and invite her to a new chat.

## Read more

- [Chat Overview](https://staging.churchtools.academy/en/help/my-churchtools/chat-en/chat-overview/)
- [How to chat with ChurchTools users from other congregations?](https://staging.churchtools.academy/en/help/my-churchtools/chat-en/how-to-chat-with-churchtools-users-from-other-congregations/)