---
title: "Troubleshooting: Why didn’t I receive a check-in code?"
description: "Check-in codes will be sent out for an event in your congregation so that attendance can be recorded quickly. If you don't receive your check-in codes, please check the following: 1. Is the check-in code enabled for groups? 2. Has…"
url: "https://staging.churchtools.academy/en/help/churchtools-modules/troubleshooting-check-in/troubleshooting-why-didnt-i-receive-a-check-in-code/"
updated: "2026-07-08"
category: "Check-in / Troubleshooting"
---

# Troubleshooting: Why didn’t I receive a check-in code?

Check-in codes will be sent out for an event in your congregation so that attendance can be recorded quickly. If you don't receive your check-in codes, please check the following:

1. Is the check-in code enabled for groups?
2. Has the person's role been selected?
3. Does the person have an e-mail address in case the automatic sending feature is used?
4. What status does the **"check-in code** " column show for this person in the group members table?
5. Does the app display the code for the person in their group?

## Read more

- [How to activate and use check-in codes?](https://staging.churchtools.academy/en/help/churchtools-modules/preparations-check-in/how-do-i-activate-and-use-check-in-codes/)
- [How to record my attendance in the app?](https://staging.churchtools.academy/en/help/churchtools-modules/track-attendance/how-do-i-record-attendance-in-the-app/)
- [Troubleshooting: Why doesn't my group appointment appear in the Check-in module?](https://staging.churchtools.academy/de/help/churchtools-module/fehlersuche-check-in/fehlersuche-warum-taucht-mein-gruppentermin-nicht-im-modul-check-in-auf/)