---
title: "Troubleshooting: Why Can’t My Printer Be Found?"
description: "With the Check-in module, you can immediately print the names of the people whose attendance is being tracked at an event—for example, on labels. To do this, you'll need to install our printer connection software, the [LabelPrinter Tool](https://seafile.church.tools/d/a8c34d42436d431d8470/). Next, you’ll…"
url: "https://staging.churchtools.academy/en/help/churchtools-modules/troubleshooting-check-in/troubleshooting-why-cant-my-printer-be-found/"
updated: "2026-07-08"
category: "Check-in / Troubleshooting"
---

# Troubleshooting: Why Can’t My Printer Be Found?

With the Check-in module, you can immediately print the names of the people whose attendance is being tracked at an event—for example, on labels.

To do this, you'll need to install our printer connection software, the [LabelPrinter Tool](https://seafile.church.tools/d/a8c34d42436d431d8470/). Next, you’ll need to enable the printers in **the LabelPrinter Tool** under *Settings > Printer Settings* for ChurchTools. You can find detailed instructions on our help page [: “How to connect a printer to the Check-in module?”](https://staging.churchtools.academy/en/help/churchtools-modules/preparations-check-in/connect-label-printer-to-check-in/)

The Check-in module should then display and connect to the activated printers. For example, attendance can be recorded using a tablet, and the printer prints via the LabelPrinter tool.

If the printer does not appear during check-in, check the following:

- Is the LabelPrinter tool installed and running on the device to which the desired printer is connected?
- Is the desired printer set up in the LabelPrinter tool?
- Has the printer been enabled in the LabelPrinter tool for ChurchTools?
- Does the test print work in the LabelPrinter tool?
- Does the ChurchTools user have the necessary permissions?
- Does the printer appear after reloading the Check-in module?

**Note**

If the printer does not work within the LabelPrinter tool itself or is not accessible on the local network, please check your local printer and network settings. These can vary significantly depending on the congregation.

## Read more

- [Overview check-in](https://staging.churchtools.academy/en/help/churchtools-modules/check-in-en/overview-check-in/)
- [How to connect a printer to the Check-in module?](https://staging.churchtools.academy/en/help/churchtools-modules/preparations-check-in/connect-label-printer-to-check-in/)
- [How to configure name tags and pickup slips for the Check-in module?](https://staging.churchtools.academy/en/help/churchtools-modules/preparations-check-in/how-do-i-configure-name-tags-and-pickup-slips-for-the-check-in-module/)